Helpdesk, infrastructure, security, and strategy for mid-market businesses that need real IT support — not another vendor.
Whether you need a full IT department, support for the team you already have, or an engineer at your door — we have a model that fits.
Don't have an IT department? We become one. Helpdesk, infrastructure, security, cloud, and strategy — all under a single managed engagement with a dedicated team that knows your business.
Already have an IT team? We take the helpdesk, after-hours coverage, and routine operations off their plate so they can focus on the projects and strategy that move your business forward.
Need someone physically there? A dedicated Synthera field engineer works from your location, handling walk-up support, hardware, cabling, and the hands-on work that remote support can't do.
Six core service pillars, each backed by dedicated teams and guaranteed SLAs.
24/7 monitoring, proactive maintenance, and full infrastructure management so your team focuses on business, not break-fix.
Learn moreTiered support from L1 through L3 with guaranteed response times. Your people get answers, not hold music.
Learn more24/7 Security Operations Center, MDR, EDR, penetration testing, and security awareness training. Protecting your business around the clock.
Learn moreAWS, Azure, GCP — multi-cloud architecture, migration, and ongoing management. Built for scale, optimized for cost.
Learn moreBackup management, disaster recovery, and business continuity planning with defined RTO/RPO targets. When something goes wrong, you're covered.
Learn moreC-level IT leadership without the C-level salary. Technology roadmaps, budget planning, and strategic advisory.
Learn moreYour IT team stays. We fill the gaps — whether that's 24/7 coverage, helpdesk overflow, on-site support, or strategic planning your internal team doesn't have bandwidth for.
No chatbots. No offshore call centers. No scripts. When your people call, they reach a U.S.-based engineer who already knows your environment — and they get a real answer, not a ticket number.
Dedicated account managers, named engineers, and a vCIO who knows your business. We don't rotate through anonymous support queues.
Get an infrastructure assessment and see where the gaps are — no obligation, no sales pitch.
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