Your IT manager shouldn't spend their day resetting passwords and unjamming printers. We take the helpdesk and routine operations off their plate so they can focus on the work that actually moves your business forward.
You have an IT director or a small internal team. They're good at what they do. But they're buried under tickets, interrupted by every printer jam and password reset, and never have time for the projects that leadership keeps asking about. Sound familiar? That's not a staffing problem — it's a model problem. And it's exactly what co-managed IT solves.
Synthera integrates with your existing IT team as an extension, not a replacement. We absorb the helpdesk load — tier 1 and tier 2 tickets, routine maintenance, after-hours coverage, and on-site support — while your internal staff focuses on strategic initiatives, vendor relationships, and the projects that require deep institutional knowledge. Your IT manager keeps full visibility and control through shared dashboards and a unified ticketing system.
The co-managed model is built around flexibility. Need us to own the entire helpdesk? Done. Want us to handle only after-hours and overflow? We do that too. Need a senior network engineer for a three-month infrastructure project? We bring one in. The engagement scales to match your operational reality — no long-term lock-in on scope you don't need.
We take L1 and L2 support off your team's plate entirely. Password resets, connectivity issues, application troubleshooting, and hardware requests are handled by our engineers — your people stop being interrupted.
Your internal team works business hours. We cover everything else. 24/7/365 monitoring and support means your employees always have someone to call, and critical issues never wait until Monday morning.
A unified ticketing platform where your team and ours work side by side. Full visibility into every ticket, SLA metrics, and resolution data. Your IT manager stays in control without doing the work.
When your internal team is heads-down on a migration or a major project, we absorb the day-to-day. No backlog builds up, no tickets get dropped, no users get ignored.
Need a network architect, a security specialist, or a cloud engineer for a specific project? We provide senior-level talent on a project basis without the recruiting or onboarding overhead.
Your internal IT staff gets a direct escalation path to our L3 engineers and solution architects. Complex problems don't sit in a queue — they get routed to people who can solve them.
Let us assess your support load and show you exactly where co-managed IT makes the biggest impact.
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